data processing✳document handling✳content operations✳quality checks✳data processing✳document handling✳content operations✳quality checks✳
What this includes
IT-enabled services, done properly
Some work is essential but does not need to happen in-house: processing forms, keeping product catalogues current, cleansing CRM data, preparing documents. We run it with documented procedures, quality checks and turnaround times agreed in writing. Where a task is repetitive enough, we automate part of it and pass the saving on, so the service gets cheaper as it matures.
IT-enabled services. Back-office processing, data operations and content operations.
Who it suits, what you receive, how long it takes and how it is priced, before you commit to anything.
Who it is for
Companies with back-office volume that is growing faster than their in-house team.
What you receive
A trained team, documented procedures, quality sampling and monthly performance reports.
Typical start
Two to four weeks, including a supervised pilot.
How it is priced
Per transaction or per full-time equivalent, whichever fits the work.
How the work runs
The same four stages apply to every engagement, so you always know what happens next.
Discover
Workshops on goals, users, risks and constraints.
A written scope and estimate
Design
Architecture decisions and a prototype tested with real users.
Your approval before build
Build
Two-week sprints, each ending in working software.
A demo every sprint
Operate
Deployment, monitoring, support and continuous improvement.
A support agreement with SLAs
One team from first workshop to long-term operation
